Terms of service
OVERVIEW
Welcome to VOREL! Throughout the site, the terms “we”, “us” and “our” refer to VOREL. VOREL operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). VOREL is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information regarding your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores or purchasing any products or services we offer, you may be asked to provide certain information such as your email address, billing details, payment information, and shipping address. You represent and warrant that all information you provide to our stores is accurate, current, and complete and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity occurring under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We make every effort to accurately display the products and services in our online stores. However, please note that colors and product appearance may differ depending on the device you use and its settings.
We do not guarantee that the appearance or quality of any products or services purchased will meet your expectations or match exactly what is displayed online.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities of any products we offer.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. VOREL reserves the right to accept or reject your order at its sole discretion. Your order will not be accepted until VOREL confirms acceptance.
Payment must be received and processed before your order is accepted. Please review your order carefully before submitting it, as cancellation requests may not be possible once accepted.
If we do not accept, modify, or cancel an order, we will attempt to notify you via the email address, billing address, or phone number provided during checkout.
Purchases are subject to our Refund Policy.
You represent and warrant that purchases are intended for personal or household use only and not for resale or export.
SECTION 4 - PRICES AND CHARGES
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and stated in your order confirmation email.
Prices do not include taxes, shipping fees, customs duties, or import charges unless otherwise stated.
You agree to provide current, accurate billing and account information for all purchases. You further agree to promptly update your account information, including email address, credit card numbers, and expiration dates.
You represent and warrant that:
- The payment information you provide is true and complete.
- You are authorized to use the payment method.
- Charges incurred will be honored by your payment provider.
- You will pay all charges, including shipping fees and applicable taxes.
SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. Delivery times are estimates only and are not guaranteed.
We are not liable for delays caused by carriers, customs processing, or events beyond our control. Once products are transferred to the carrier, title and risk of loss pass to you.
SECTION 6 - INTELLECTUAL PROPERTY
All content within the Services, including trademarks, branding, text, graphics, images, videos, product reviews, and layouts, belongs to VOREL, its affiliates, or licensors and is protected by intellectual property laws.
You may use the Services only for personal, non-commercial use. You may not reproduce, distribute, modify, publish, display, transmit, or exploit any content without prior written permission.
All rights not expressly granted are reserved by VOREL.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools that we neither monitor nor control.
These tools are provided “as is” and “as available” without warranties or endorsements. Your use of such tools is entirely at your own risk.
Future features and tools introduced through the Services will also be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials or links to third-party websites. We are not responsible for examining or evaluating the content or accuracy of third-party websites.
We are not liable for any harm or damages related to your use of third-party websites, products, or services.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
VOREL is powered by Shopify, enabling us to provide the Services. However, all purchases made through our store are directly between you and VOREL.
By using the Services, you acknowledge that Shopify is not responsible for any aspect of transactions between you and VOREL.
SECTION 10 - PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy.
Because the Services are hosted by Shopify, Shopify may collect and process personal information necessary to provide and improve the Services.
SECTION 11 - COMMENTS
If you submit comments, reviews, suggestions, or other content (“Comments”), you grant us a worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such Comments.
You represent that:
- You own or control all rights to the Comments.
- Any compensation received has been disclosed.
- Your Comments comply with these Terms.
We may remove any Comments deemed unlawful, offensive, defamatory, or otherwise objectionable.
SECTION 12 - ERRORS AND INACCURACIES
Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.
We reserve the right to correct any errors and cancel orders if information is inaccurate.
SECTION 13 - PROHIBITED USES
You may not use the Services:
- For unlawful purposes
- To violate laws or regulations
- To infringe intellectual property rights
- To harass, abuse, or discriminate
- To upload malicious code or spam
- To impersonate others
- To interfere with security or functionality
Violation of these Terms may result in suspension or termination of your account.
SECTION 14 - AGENTS
If automated systems, bots, or software agents access the Services, they must clearly identify themselves and comply with all applicable requirements.
We may restrict or block automated access at our discretion.
SECTION 15 - TERMINATION
We may terminate access to the Services at any time without notice.
Provisions relating to intellectual property, liability limitations, indemnification, and other obligations survive termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available” without warranties of any kind, express or implied.
We do not guarantee uninterrupted, secure, or error-free use of the Services.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, VOREL and its affiliates shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products.
SECTION 18 - INDEMNIFICATION
You agree to indemnify and hold harmless VOREL, Shopify, and affiliates from claims or liabilities arising from:
- Your violation of these Terms
- Your violation of laws or third-party rights
- Your misuse of the Services
SECTION 19 - SEVERABILITY
If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions remain valid and enforceable.
SECTION 20 - ENTIRE AGREEMENT
These Terms and related policies constitute the entire agreement between you and VOREL regarding use of the Services.
SECTION 21 - ASSIGNMENT
You may not assign your rights under these Terms without prior written consent. We may assign our rights freely.
SECTION 22 - GOVERNING LAW
These Terms are governed by the laws and courts of the jurisdiction where VOREL is headquartered.
SECTION 23 - HEADINGS
Headings are included for convenience only and do not affect interpretation.
SECTION 24 - CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time by posting updates on the website.
Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
SECTION 25 - CONTACT INFORMATION
Questions regarding the Terms of Service should be sent to: support@vorel.pet.