Refund policy

At VOREL, we want you to feel confident shopping with us. If you’re not fully satisfied with your order, we’re here to help.

30-Day Satisfaction Guarantee

We offer a 30-day return policy from the date your order is delivered.

If you are not satisfied with your purchase, you may request a return or refund within 30 days of receiving your item.

Eligibility For Returns

To be eligible for a return:

• The item must be unused and in its original condition
• The product must be returned in the original packaging
• Proof of purchase or order confirmation is required

For hygiene and safety reasons, heavily used, damaged, or incomplete items may not qualify for a refund.

Non-Returnable Items

The following items may not be eligible for return:

• Items damaged through misuse
• Products returned without original packaging
• Final sale or clearance items (if applicable)

Damaged Or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos of the issue.

We’ll gladly work with you to provide a replacement, store credit, or refund where appropriate.

Refund Process

Once your return is received and inspected, we’ll notify you regarding the approval status of your refund.

Approved refunds will be processed back to your original payment method. Please allow several business days for your bank or payment provider to complete the transaction.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Shipping fees are non-refundable unless otherwise stated.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team through our Contact Us page or support email.