Privacy policy
VOREL operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). VOREL is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, complete another transaction using the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern regarding the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
“Personal information” means information that identifies or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified information.
Depending on how you interact with the Services and as permitted by applicable law, we may collect or process the following categories of personal information:
- Contact information, including name, address, billing address, shipping address, phone number, and email address.
- Financial information, including credit card numbers, debit card numbers, payment details, transaction information, payment confirmations, and related financial account details.
- Account information, including username, password, security questions, preferences, and settings.
- Transaction information, including products viewed, added to cart, wishlist items, purchases, returns, exchanges, cancellations, and previous transactions.
- Communications with us, including information provided when contacting customer support.
- Device information, including browser details, device identifiers, IP address, and network connection information.
- Usage information, including how and when you interact with or browse the Services.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you when you create an account, use the Services, communicate with us, or otherwise provide information.
- Automatically through the Services, including through cookies and similar technologies.
- From service providers acting on our behalf.
- From business partners or third parties.
How We Use Your Personal Information
Depending on your interaction with us, we may use personal information for the following purposes:
Providing and Improving the Services
We use personal information to process payments, fulfill orders, maintain preferences, manage accounts, arrange shipping, process returns and exchanges, provide reviews functionality, and personalize your shopping experience.
Marketing and Advertising
We may send promotional communications via email, SMS, or mail and display personalized advertisements based on your activity on our Services or other websites.
Security and Fraud Prevention
We use personal information to verify accounts, detect fraudulent or malicious activity, secure transactions, and maintain the integrity of our Services.
Communicating With You
We use your information to provide customer support and maintain our relationship with you.
Legal Reasons
We may process personal information to comply with legal obligations, respond to legal requests, enforce policies, and protect our rights and Services.
How We Disclose Personal Information
We may disclose personal information to third parties for legitimate purposes, including:
- Shopify, vendors, and service providers performing services on our behalf (such as payment processing, analytics, shipping, cloud storage, and customer support).
- Marketing and advertising partners.
- Third parties when you request or consent to disclosure.
- Affiliates within our corporate group.
- Parties involved in mergers, acquisitions, bankruptcies, or other business transactions.
- Authorities or legal entities when required by law.
Working With Shopify
The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services.
Information submitted through the Services may be transferred to Shopify and third parties located in countries outside your country of residence.
Shopify may also use information from your interactions with our store and other merchants to support enhanced features and personalized advertising.
To learn more about how Shopify processes personal information, visit the Shopify Consumer Privacy Policy.
Third-Party Websites and Links
The Services may contain links to third-party websites or platforms.
We are not responsible for the privacy practices, security, or content of third-party websites. Information shared on public or social media platforms may be visible to others.
Children’s Information
The Services are not intended for children, and we do not knowingly collect personal information from children under the legal age of majority in their jurisdiction.
Parents or guardians may contact us to request deletion of such information.
Security and Retention of Information
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Right to access personal information.
- Right to request deletion.
- Right to request correction of inaccurate information.
- Right to data portability.
- Right to opt out of targeted advertising or sale/sharing of personal information.
- Right to manage communication preferences and unsubscribe from promotional communications.
You may exercise these rights by contacting us using the information provided below.
We may need to verify your identity before processing requests.
Complaints
If you have complaints regarding our handling of your personal information, please contact us. Depending on your location, you may also have the right to contact your local data protection authority.
International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence.
Where required, transfers outside the European Economic Area or United Kingdom are protected using approved legal transfer mechanisms such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Updated versions will be posted on this website along with the updated revision date.
Contact Information
If you have questions regarding this Privacy Policy or wish to exercise your rights, you may contact us at: support@vorel.pet